Main Responsibilities:

  • responsible for tech support on types of scanning devices from Palm Scanners to Android devices, also including basic repair and maintenance of Palm & Dolphin Scanners.
  • answer phone queries as well as emails from technicians and vendors and follow up when required to ensure completion.
  • responsible for all aspects of VTS (Verizon Tracking System) software as applicable to scanners & android devices.
  • provide basic training on look ups for callers/emailers .
  • help with auditing of equipment.
  • report any issues related to applications and databases used.
  • follow script /guidelines based on call type.
  • creating, tracking and following up all internal trouble tickets created by National CVT Help Desk.

Key Requirements and Competencies:

  • fluency in English language, both written and oral (minimum C1).
  • minimum 6 month experience in helpdesk environment.
  • working hours include US business time (shift pattern including 1 week per month finishing 22.00).
  • basic MS office knowledge.
  • ability to cope with changes.
  • team player.
  • excellent communication skills.
  • passion, willingness to learn/explore within technical field.
  • can-do attitude is a must have.

GOOD TO HAVE (not mandatory):
  • previous work and/or field of study IT related.

We offer:

  • opportunity to cooperate with Verizon, one of the largest global Telco providers in the world
  • full-time employment
  • multicultural, challenging and friendly environment
  • daily use of languages
  • extensive training and further career development (CISCO/ITIL/OLA Academy)
  • other employee benefits

Contact:

Kokeš Jakub
jakub.kokes@okin.eu