Main Responsibilities:
- daily communication with clients in order to provide them solutions and customer service,
- creating tickets with the reported failures,
- providing information to customers on the repair progress,
- communication with internal teams to verify and resolve clients issues,
- working hours shifts: 2 mornings, 2 afternoons, 2 nights and 4 days off.
Key Requirements and Competencies:
- minimum secondary education,
- fluency in English and French language (minimun B2),
- experience in Customer Services area an andvantage,
- problem solving personality with excellent communications skills,
- reliability and attention to detail,
- advanced PC skills.
We offer:
- opportunity to cooperate with Verizon - one of the largest global Telco providers in the world,
- full time employment,
- multicultural, challenging and friendly environment,
- daily use of languages,
- extensive training and further career development (CISCO / ITIL Academy),
- other employee benefits.
Contact:
Kupčíková Kateřina
katerina.kupcikova@okin.eu