Main Responsibilities:
- Daily communication with clients in order to provide them solutions and customer service.
- Creating tickets with the reported failures in customer service centers.
- Providing information to customers on the repair progress.
- Communication with internal teams to verify and resolve clients issues.
- Working hours shifts: 2 mornings, 2 afternoons, 2 nights and 4 days off.
Key Requirements and Competencies:
- Minimum secondary education.
- Fluency in English language and French languages is a must (C1 level).
- Experience in Customer Services area an andvantage.
- Problem solving personality with excellent communications skills.
- Resilience to stress and high level of flexibility.
- Reliability and attention to detail.
- Advanced PC skills.
We offer:
- Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world.
- Full time employment.
- Multicultural, challenging and friendly environment.
- Daily use of languages.
- Extensive training and further career development (CISCO / ITIL Academy).
- Other employee benefits.
Contact:
Mihulová Erika
erika.mihulova@okin.eu