Main Responsibilities:

  • Processing clients' requirements and orders.
  • Updating database with all the requirements.
  • Problem solving according to protocols.
  • Daily communication with both internal and external customers in foreign languages.
  • Checking and correcting clients' data.
  • Escalations.
  • Shifts: Either mornings and afternoons or 2 mornings 2 afternoons 2 nights and 4 days off

Key Requirements and Competencies:

  • Secondary school education.
  • Knowledge of English language on C1 level.
  • Customer approach and communicative personality.
  • Target orientation and problem solving skills.
  • User computer knowledge.

We offer:

  • Opportunity to cooperate with Verizon, one of the largest global - Telco providers in the world.
  • Full time employment.
  • Multicultural, challenging and friendly environment.
  • Daily use of languages.
  • Extensive training and further career development (CISCO/ITIL Academy).
  • Other employee benefits.

Contact:

Mihulová Erika
erika.mihulova@okin.eu